Terms of Use

Terms of Use

Last Updated: June 2026

Welcome to Soraya Essentials. By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please discontinue use of the website.

These Terms of Use govern your access to and use of the Soraya Essentials website, products, services, content, and related communications.

About Soraya Essentials

Soraya Essentials is an Australian skincare brand offering botanical skincare products designed to help nourish, condition, and protect delicate skin. Our products are handcrafted in Australia and formulated in accordance with Australian cosmetic standards. :contentReference[oaicite:0]{index=0}

Acceptance of Terms

By accessing this website, placing an order, creating an account, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to these Terms of Use.

Website Content

All content on this website, including text, images, graphics, logos, product descriptions, branding, design elements, videos, and other materials, is provided for general information purposes only.

We reserve the right to modify, update, remove, or replace content at any time without notice.

Product Information

We make every reasonable effort to ensure product descriptions, ingredients, pricing, and other information are accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, or error-free.

Product images are provided for illustration purposes only. Actual packaging, colours, and appearance may vary slightly.

Cosmetic Product Disclaimer

All Soraya Essentials products are classified as cosmetics under Australian law.

Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition. Information provided on this website should not be considered medical advice.

If you have specific health concerns, allergies, skin conditions, or medical questions, you should seek advice from an appropriately qualified healthcare professional.

Always perform a patch test before first use. Discontinue use if irritation occurs.

Orders and Purchases

When placing an order, you agree that:

• The information you provide is accurate and complete.
• You are authorised to use the selected payment method.
• You are legally capable of entering into a binding agreement.

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel orders at our discretion.
• Limit quantities purchased.
• Correct pricing or product description errors.
• Discontinue products without notice.

Pricing and Payments

All prices displayed on the website are shown in Australian Dollars (AUD) unless otherwise stated.

Prices may be changed at any time without notice.

Payment must be received before orders are processed and dispatched.

Shipping and Delivery

Delivery timeframes are estimates only and may vary depending on location, courier services, seasonal demand, or circumstances beyond our control.

We are not responsible for delays caused by third-party carriers or events outside our reasonable control.

Returns and Refunds

Returns, exchanges, and refunds are subject to our Returns Policy.

For hygiene and safety reasons, some products may not be eligible for return unless required under Australian Consumer Law.

Nothing in these Terms excludes your rights under applicable consumer protection legislation.

User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to website systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Use automated systems to scrape or collect website content without permission.
• Misrepresent your identity or affiliation.

Intellectual Property

All intellectual property rights relating to this website, including trademarks, logos, brand names, product names, images, graphics, written content, and design elements, remain the property of Soraya Essentials unless otherwise stated.

You may view, download, and print content for personal, non-commercial use only.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit any website content without prior written permission.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We do not control, endorse, or accept responsibility for third-party content, products, services, privacy practices, or website availability.

Your use of third-party websites is entirely at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Soraya Essentials shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of the website.
• Your inability to access the website.
• Errors or interruptions in website operation.
• Reliance on information contained on the website.
• The purchase or use of our products.

Where liability cannot be excluded under applicable law, our liability is limited to the extent permitted by law.

Australian Consumer Law

Nothing in these Terms of Use excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation that cannot legally be excluded.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Website Availability

We strive to keep our website available and functioning correctly at all times. However, we do not guarantee uninterrupted access and may suspend, modify, or discontinue portions of the website without notice.

Indemnity

You agree to indemnify and hold harmless Soraya Essentials, its directors, employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

Changes to These Terms

We may update these Terms of Use from time to time.

Changes become effective upon publication on this page. Continued use of the website following any updates constitutes acceptance of the revised terms.

Governing Law

These Terms of Use are governed by the laws of Australia.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

Contact Us

If you have any questions regarding these Terms of Use, please contact us:

Soraya Essentials
Email: info@sorayaessentials.com