Privacy Policy

Last updated July 19, 2026

Privacy Policy

Last Updated: June 2026

At Soraya Essentials, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, contact us, or interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Soraya Essentials is an Australian skincare brand dedicated to creating gentle botanical skincare products for the whole family. Our website allows customers to learn about our products, place orders, subscribe to updates, and contact us with enquiries. :contentReference[oaicite:0]{index=0}

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related information (processed securely through third-party payment providers)
  • Order history
  • Any information you provide when contacting us

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Date and time of visits
  • Referral sources

Marketing Information

  • Email subscription preferences
  • Responses to promotions, surveys, or marketing campaigns

How We Collect Information

We collect information when you:

  • Place an order through our website
  • Create an account
  • Subscribe to our newsletter
  • Contact us via email, forms, or social media
  • Participate in promotions or surveys
  • Browse our website through cookies and analytics technologies

How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Respond to enquiries and requests
  • Manage your account
  • Improve our website, products, and services
  • Send order updates and service communications
  • Send marketing communications where you have provided consent
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about new products, promotions, educational content, and company news.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience, understand website performance, and provide relevant content.

Cookies may help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve website functionality
  • Support marketing and advertising activities

You can manage cookie settings through your browser preferences.

Third-Party Services

We may use trusted third-party service providers to operate our business and website, including:

  • Payment processors
  • Shipping and fulfilment providers
  • Email marketing platforms
  • Website analytics providers
  • E-commerce and website hosting services

These providers only receive information necessary to perform their services and are expected to protect your information appropriately.

Payment Security

We do not store complete credit card or payment details on our servers. Payments are processed through secure third-party payment gateways that use industry-standard security measures.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary:

  • To fulfil orders and provide services
  • With trusted service providers acting on our behalf
  • To comply with legal obligations
  • To protect our rights, customers, or business operations
  • In connection with a business sale, merger, or restructuring

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide products and services
  • Maintain business records
  • Meet legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is used
  • Lodge a complaint regarding privacy practices

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under the age required by applicable law without appropriate parental or guardian consent.

International Visitors

If you access our website from outside Australia, your information may be processed and stored in Australia or other countries where our service providers operate. By using our website, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Soraya Essentials
Email: info@sorayaessentials.com

We are committed to addressing privacy concerns promptly and transparently.